“The Careline Shop” refers to the trading brand of Silvercall UK Limited, registered in England and Wales.
“The Careline Shop” is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.
How we use the information you supply to us
We use the information we receive from you to provide goods and/or services that you request, to communicate with you and to personalise the information we send to you. We do NOT sell, rent or pass on your personal information to any third parties.
We store the information you provide to us when using our website together with information which we may collect from your browsing. Our web server (as with most web servers) logs each page that is downloaded from the website.
We ask for your home and/or mobile telephone number, and an email address to enable us to contact you in relation to an enquiry you have made or to contact you if there is a query with your order. If you provide us with credit card, debit card or PayPal details in order to pay for a service or product, we will keep this information secure and ensure that they are only used in the future with your consent or for the purposes of any appropriate refunds.
We may also use the information we collect to notify you by post, email and SMS text message about new or existing products, services and special offers we think you may find of interest. And we will send you copies of our new catalogue in the post.
By providing the requested data you consent to us using this for administrative purposes and to inform you of products, services and special offers by post, SMS text message, and/or email. If you do not want us to send you these please include a note in the additional information field in the shopping basket stating this and we will update our records accordingly.
When you receive marketing information from us you can decline to receive further marketing information from us. If you wish to stop receiving information from us please write to the Data Protection Officer at Silvercall Ltd, Unit 4, Priority Business Centre, Curran Road, Cardiff CF10 5ND. Or email us at info@carelineshop.co.uk. If you have more than one email address please detail your requirements for each address you have supplied to us.
How we protect customer information
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.
If we provide information to a third party (such as an external data processing mailing house) we will ensure that they:
Maintain the security and confidentiality of the information and restrict access to those of its own key employees;
Use the data for the stated purpose only and prevent it being used for any other purpose by any other party;
Return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.
In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.
Your consent
A customer may provide his or her spouse or partner’s consent over the telephone or through the website provided he/she confirms that he/she has permission to do so.
How we use cookies
Cookies are text files, which identify your computer to our server. We will automatically issue your computer with a cookie whenever you register on our website, (and possibly when you browse). These help us to track traffic flow and to use the data to continue to update our website.
Cookies set by this website (first-party cookies) are used primarily to store items in your basket. Third-party cookies are used to provide us with an analytics service.
You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. Simply refer to your browser’s help details for further information on how to reset or delete your cookies.
Data Protection Act mailing list consent and retention of information
When you first make an enquiry of or buy a product from our website or over the phone, your details will be placed on our mailing list. You can click the box on the website to confirm if you do not wish to receive any information (by post, email or SMS text message) or you can confirm this to us in the telephone call.
We are obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.
Subject access requests
You have a statutory right of access to accessible personal and/or sensitive personal data that we may hold about you. In order to access this data your request must be sent in writing to the Data Protection Officer, Silvercall Ltd, Unit 4, Priority Business Centre, Curran Road, Cardiff CF10 5ND. Please detail the information you wish to see providing dates if possible enclosing a cheque for £10 made payable to Silvercall UK Ltd to cover administration charges. Please note that we will not administer subject access requests by a third party unless accompanied by written authority of the individual who is the subject of the request